![]() Otherwise, their applications cannot be processed further. As for applicants who have received letters, they should submit the supplementary information within 14 days. Applicants who have received SMS or email may call the JoyYou Card Application Service Hotline at 3147 1388 for enquiry. For applications with incomplete information or supporting documents, Octopus Cards Limited will issue SMS, email or letters to the applicants concerned for supplementary information submission. After submitting the application, please pay attention to the SMS, email or letter sent by Octopus Cards Limited to know the progress of your application. ![]() Applicants shall submit a new application again as scheduled. We will not process your application if you are not reaching the age of 60 in 3 months from the date of application. Persons reaching the age of 60 in 3 months can apply for the JoyYou Card.Eligible beneficiaries must either use JoyYou Card (applicable to Hong Kong residents aged 60 or above) or Personalised Octopus with “Persons with Disabilities Status” (applicable to eligible persons with disabilities aged below 60) to enjoy the $2 Scheme in future. The Anonymous Elder Octopus and ordinary Personalised Octopus will not be covered in the $2 Scheme from Augonwards.
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